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Zinger, D. J. (2011). Evans, David R., Hearn, Margaret T., Uhlemann, Max R., Ivey, Allen E. (1989). <i>Essential Interviewing: A Programmed Approach to Effective Communication.</i>. Revue Canadienne De Counseling Et De psychothérapie, 24(3). Consulté à l’adresse https://cjc-rcc.ucalgary.ca/article/view/59514