Woven Voices: Recommendations for Counsellors Working with Professional Interpreters


  • Mairav A. Z. Amouyal Adler University
  • Rosa Wu Adler University
  • Pamela Patterson Adler University


This study used the enhanced critical incident technique to examine meaningful incidents that helped, hindered, or were desired by 7 professional interpreters (PI) working in mental health care. Data analysis resulted in 562 critical incidents (CI), 258 helping CIs, 223 hindering CIs, and 81 wish-list items. Counselling and education recommendations are provided, which include PI’s intrapersonal processes; counsellor’s presence, collaboration, and education on PI-mediated sessions; community and government support for PIs; and clients’ understanding of PI-mediation sessions, communication style, family dynamics, and community.

Author Biography

Mairav A. Z. Amouyal, Adler University

Mairav Amouyal is a graduate student at Adler University Masters of Arts Counselling program. Her main research interests are in multicultural counselling, diversity, and languages utilizing collaborative, postmodern, qualitative research approaches.

Address correspondence to Mairav Amouyal, Adler University

E-mail: mamouyal@adler.edu




How to Cite

Amouyal, M. A. Z., Wu, R., & Patterson, P. (2020). Woven Voices: Recommendations for Counsellors Working with Professional Interpreters. Canadian Journal of Counselling and Psychotherapy, 54(1), 50–70. Retrieved from https://cjc-rcc.ucalgary.ca/article/view/61255



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